We're pleased to have introduced REACH
If you're concerned about a family member or friend who is getting sicker in our care, REACH out for help. Learn more.
What is REACH?
We appreciate you know yourself or the person you care for best. Tell us if you have a serious concern about your condition or notice a worrying change. The REACH program helps you share your concerns with us.
How does it work?
You may RECOGNISE a worrying change or have a serious concern about your condition. You may recognise the worrying change in the person you care for.
If you do, speak to the nurse or doctor. Tell them your concerns. We call this ENGAGING with our clinicians.
If they do not help you with your concerns or the condition is getting worse, then ACT. Ask to speak to the Nurse in Charge. Ask for a “Clinical Review”. This should occur within 30 minutes.
If you are still worried make a REACH CALL to a senior independent clinician. Call 4343 0256. You can use the bedside phone, your personal phone or ask your nurse for assistance.
HELP will be on its way within 10 minutes.
How do I call the REACH clinician?
Firstly, speak to the nurse, doctor and the nurse in charge. They may be able to help you.
If you still feel worried, call the REACH number: 4343 0256. Use your bedside phone, personal phone or ask for assistance from the nurse.
Making the Call
Tell the person answering the phone:
- Who you are - a patient, family member or carer
- That you need a REACH call
- The name of the ward
- The bed number you, or the person you care for is in.
Will I offend staff if I make a REACH call?
No. We want patients, carers and families to be involved. Work with us to create the best experience for you or the person you care for during the hospital stay.
