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REACH to escalate your concerns

Are you worried that you or a family member or friend is getting sicker while in our care? REACH can help. Learn more.

If you think someone is getting sicker and no-one seems to be noticing, follow these steps:

  1. Tell the nurse or doctor your worries.
  2. If they do not help you, ask the nurse in charge for a clinical review within 30 minutes. This is when a nurse or doctor has to come to check your condition or the condition of the person you care for.
  3. If you are still worried, make a R.E.A.C.H call to escalate your concerns & receive an independent review. Your nurse can help you with this.

Call REACH on 4343 0256 to speak with our team.