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Patient Experience story - A Parent's Perspective

One of the parents of one our littlest patients provided some insights on her recent experience at Brisbane Waters Private Hospital.

When Registered Nurse Adrianne discovered her one-year-old son would need to have a grommets, she was naturally nervous and anxious about what was to come.

While experienced within the nursing field, navigating it as a parent was a completely different experience according to Adrianne.

“My main concern was making sure that Finley had a smooth journey from start to finish and that he didn’t experience any of the anxiety I was feeling,” she said.

“I really didn’t know what to expect for the procedure or the process but the team at Brisbane Waters Private Hospital walked me through the entire experience so I felt supported and comfortable.

“I have never seen anything like what they do with the Kid Safari and it was every little touch that added to making Finley feel as comfortable as possible.”

Brisbane Waters Private Hospital’s ‘Caring for Kids’ program is aimed at supporting our littlest of patients and their families who come through for procedures from a range of speciality areas.

All children receive an interactive special children’s admission to a ‘Kid’s Safari’ which is jungle themed and includes a welcome pack, safari hat, binoculars and safari map they can use while undertaking a safari tour in a kid-size jeep through to theatre.

Along the way they are encouraged to look out for buffaloes, giraffes, monkeys tigers, flamingos, parrots and others animals hiding along the ward corridors.

To provide further comfort, private rooms are individually named and decorated to suit each child including jungle sheet and doona sets that families can take home with them and a selection of jungle themed food menu options.

“It was amazing seeing Finley react to all this adventure and excitement, it put us both at ease,” Adrianne said.

“The kind and caring staff just went above and beyond for me and Finley, especially when he went in for surgery, they talked me through the process and allayed any anxiety or fears I had.

“I couldn’t have asked for a more gentle, compassionate and caring experience for my son and I and would absolutely return for any future procedures.

“We made an active choice to go private so we could get him in as soon as possible and it was the best decision I could possibly make.”